One of the steps of planning a household relocation is the selection of labor to assist with the move. If you don't wish to move items yourself, you will need to find a professional that can take care of that task for you. The items that you have acquired in your home likely mean a lot to you both personally and financially. With that in mind, you want to be able to trust the people that you hire to move these items. When considering who to choose, it is recommended that you ask many questions of potential providers.
Determine if the Provider is Actually a Moving Company
You can't rely on the name of the company to determine if they are actually a professional mover. Moving brokers can give the initial appearance of being a professional moving and storage company. A moving broker may conduct the consultation and prepare all of the legal documentation. However, the broker will find a third party to actually conduct the move of your household items. While this type of business is legal in many areas, it may not be an ideal solution for every person. When a move is brokered, the customer does not get to initially meet the people conducting the move. If this is an important issue for you, make sure that you ask the provider if they are a broker or a professional mover.
Learn About the History of the Provider
To minimize the risk of an unpleasant experience, you want to deal with an experienced provider. Be sure to find out how long they have been in business, so you can determine their experience level. If the provider does not tell you about their customer service philosophy, be sure that you ask. You can expect to also be given some form of print literature explaining their service offering. If a provider is interested in conserving paper, you may be shown an electronic presentation instead. Regardless of the presentation process, you should feel comfortable in their level of professionalism.
Find Out What Other People Think
Due diligence in this purchase decision involves getting feedback from a provider's other customers. Providers that understand the importance of positive feedback will usually present something to review. If nothing is willingly provided, be sure to ask about any third-party accolades that they have received. Also ask if they have any references or customer reviews that you can read or look up on the Internet. It is also a good idea to conduct a little review research about a provider before you meet them. Patterns of either good or bad reviews about a provider can often be an indication of what to expect.
Getting answers to these questions will help you get an idea of the type of people you are dealing with. The demeanor in which the questions are answered is also a good indication of their professionalism. A quality provider will be happy to answer these, and any other questions you may have about them. Once you have attained a level of comfort with the provider, you can then being pricing discussions.
Thomas Transfer & Storage has been providing professional household moving and commercial moving services since 1945. We are a BBB-Accredited business and ProMover certified by the American Moving and Storage Association.